Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Business Process Automation | Call Centers | Financial Services | Sales | SWIFT

WHITE PAPER - BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to business.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Business Process Automation | Call Centers | RFID | SQL Server | Supply Chain Management | TCO | UCCnet

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

WHITE PAPER - This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Call Centers | CRM | Databases | Hardware | IVR | Productivity | Software

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | CRM | CRM Best Practices | CRM Services | Financial Services | ROI

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Business Continuity Planning | Business Intelligence | Contact Centers | Disaster Recovery | Mobile Device Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: July 17, 2008 | Published: April 3, 2008


Topics:  Benefits | Contact Centers | Dashboards | Enterprise | Manufacturing | Marketing | Productivity | Sales

WHITE PAPER - IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
Posted: July 1, 2008 | Published: March 5, 2008


Topics:  Application Development | Call Centers | Cost Benefit Analysis | Data Management | Enterprise Content Management | Project Management | TCO

WHITE PAPER - To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.
Posted: June 9, 2008 | Published: January 1, 2007


Topics:  Benefits | Business Process Management | Call Centers | Databases | Human Resources Services | Human Resources Software | Mergers and Acquisitions | Vendors

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP