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	The Pursuit of the Perfect Order sponsored by Inovis WHITE PAPER - In this context, "order" means the full order lifecycle, encompassing a variety of supply chain interactions including the exchange of requests for quotations and purchase orders. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Business Process Automation \| Business Process Management \| Customer Satisfaction \| Manufacturing \| ROI

	Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems sponsored by Cisco Systems, Inc. WHITE PAPER - In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Customer Satisfaction \| Hardware \| Internet Access \| LAN \| Security \| Software \| VPN

	The CMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology. Posted: September 1, 2008 \| Published: September 1, 2008 Topics: Competition \| CRM \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendors

	Five Myths of Infrastructure Monitoring sponsored by Hewlett-Packard Company WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction. Posted: August 28, 2008 \| Published: August 27, 2008 Topics: Application Performance Management \| Customer Satisfaction \| Reporting Software \| User Experience

	Resource Center sponsored by AMD WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions. Posted: August 26, 2008 \| Published: August 22, 2008 Topics: Application Server Hardware \| Application Server Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Multi-core Processors \| Server Virtualization \| Web Server Software

	Enhancing IT Support with Knowledge Management sponsored by CA WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. Posted: August 25, 2008 \| Published: August 25, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| ITIL \| Knowledge Management

	Mobility Trends in Financial Services sponsored by Avaya Inc. WHITE PAPER - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry. Posted: August 22, 2008 \| Published: August 22, 2008 Topics: Customer Satisfaction \| Financial Services \| Mobile Device Management \| Mobile Workers \| Security \| VoIP \| Wi-Fi

	Becoming Value-driven: Focusing on What Matters Most sponsored by Telelogic, An IBM Company WHITE PAPER - This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. Posted: August 20, 2008 \| Published: August 20, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Competition \| Cost Benefit Analysis \| Customer Satisfaction \| Market Trends \| Portfolio Management (Finance) \| Product Management \| Project Management \| Regulations \| Revenue Projections

	Customer Relationship Management - Integration for a Customer Centric View sponsored by Sage (UK) Limited WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Customer Service \| Manufacturing \| ROI \| Sales \| Software

	Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations sponsored by Sage (UK) Limited WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Satisfaction \| Manufacturing \| Marketing \| Productivity \| ROI \| Sales \| Vendors

	Why B2C Database Marketing Firms Don't Understand B2B Companies sponsored by Extraprise Group, Inc. WHITE PAPER - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive. Posted: August 10, 2008 \| Published: August 1, 2008 Topics: B2B \| B2C \| CRM \| Customer Satisfaction \| Database Marketing \| Lead Generation \| Revenue Projections

	Establishing a Cost Transparency Foundation for Your IT Performance Management Strategy sponsored by Apptio WHITE PAPER - IT and finance organizations can benefit greatly from moving away from a manual spreadsheet and towards a solution that automates IT Cost Transparency. The Apptio On Demand offering is a solution that encapsulates best practices and knowledge of IT. Posted: August 8, 2008 \| Published: August 8, 2008 Topics: Collaboration \| Customer Satisfaction \| Data Management \| IT Governance \| Productivity \| Reporting Software \| Risk Management \| Spreadsheets

	Web 2.0 Email Marketing: 5 Steps to Unrivaled Results sponsored by Silverpop Systems Inc. WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world. Posted: August 8, 2008 \| Published: August 1, 2008 Topics: Campaign Management Software \| Customer Satisfaction \| Databases \| Email \| Marketing \| ROI \| Software as a Service

	Customer Satisfaction with Email Archiving Systems sponsored by Sunbelt Software WHITE PAPER - This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. Posted: August 6, 2008 \| Published: August 6, 2008 Topics: Best Practices \| Customer Satisfaction \| Data Compression \| Email Archiving \| Records Management \| Regulatory Compliance

	Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World? sponsored by SAP America Inc WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives. Posted: August 6, 2008 \| Published: August 1, 2007 Topics: Change Management \| Competition \| CRM \| CRM Software \| Customer Satisfaction \| Investments \| Market Trends \| Revenue Projections \| Sales \| SMBs

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