Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Continuity Planning | Business Intelligence | Customer Satisfaction | Disaster Planning | Disaster Recovery | ERP

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | ERP | Mobile Workers | Model Driven Architecture | Systems Management | Telephony Services | Telephony Systems

WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - This whitepaper will detail seven refreshes that will quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Advertising | Campaign Management | Customer Interaction Services | Customer Satisfaction | Email | Email Marketing | Interactive Multimedia Development | Web Analytics

WHITE PAPER - This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Business Process Management | Communications Systems | CRM | Customer Satisfaction | Networking | Outsourcing | SMBs | VARs

WHITE PAPER - This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
Posted: October 2, 2008 | Published: September 26, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Productivity | Quality Control | Software Development Tools | Testing

WHITE PAPER - This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Bandwidth Management | Customer Satisfaction | Digital Asset Management | eCommerce | Retail Channels | ROI | Video-on-Demand | Video-over-DSL

WHITE PAPER - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Customer Satisfaction | ERP | Performance Testing | SLA | SOA | Web Services

WHITE PAPER - Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Compliance (Finance) | Compliance Audits | Content Archiving | Customer Satisfaction | Financial Services | Fraud Protection | Records Retention

WHITE PAPER - Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | Oracle (Product) | Sales Contact Management Software | Sales Force Automation | Software as a Service | Software Selection

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | CRM Best Practices | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Representatives | Social Networking

WHITE PAPER - Read this whitepaper to learn the four steps to uncovering hidden value in a midsize manufacturing company. This simple but disciplined sequence of priorities starts with protecting your existing business.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | Manufacturing | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | Operating Systems | Operational Support Systems | Product Life Cycles | Product Management | SMBs

WHITE PAPER - This report focuses on supply chain transformation intentions of companies in the high-tech sector. The high tech industry for the purpose of this paper includes computer equipment, consumer electronics, high technology, and telecommunication equipment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  B2B | Consumer Electronics Equipment | CRM | Customer Satisfaction | ERP | Inventory Management | Performance Testing | Supply Chain Management | Telecommunications Systems | Warehouse Management