WHITE PAPER -
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008
WHITE PAPER -
This whitepaper discusses best practices for building and running a successful SAP consulting business. It also explores the steps and skills necessary for succeeding as A SAP consultant.
Posted: July 9, 2008 | Published: July 1, 2008
WHITE PAPER -
Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.
Posted: June 27, 2008 | Published: January 1, 2007
WHITE PAPER -
This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
Posted: June 26, 2008 | Published: June 1, 2008
WHITE PAPER -
Get detailed information about business service automation from HP Software. Learn how it works, how it is different, what best-of-breed components make up the complete solution and how to use it for maximum efficiency.
Posted: June 18, 2008 | Published: June 1, 2008
WHITE PAPER -
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
Posted: June 18, 2008 | Published: April 1, 2008
WHITE PAPER -
This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes.
Posted: May 19, 2008 | Published: April 1, 2008
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER -
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
Posted: May 19, 2008 | Published: March 1, 2008
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER -
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
Posted: May 19, 2008 | Published: April 1, 2008
WHITE PAPER -
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: April 21, 2008 | Published: May 1, 2007
WHITE PAPER -
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: April 21, 2008 | Published: April 1, 2008
WHITE PAPER -
A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005
WHITE PAPER -
Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER -
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: October 9, 2006 | Published: February 1, 2007
SEE: 
WHITE PAPER -
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
