Business Intelligence Network - The Vision for BI and Beyond

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

VIDEO - Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
Posted: July 10, 2008 | Premiered: July 9, 2008


Topics:  Databases | Infrastructure Management | Infrastructure Services | Internet | Outsourcing | Server Management | Service Level Management | Testing | User Experience

WEBCAST - This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
Posted: July 10, 2008 | Premiered: July 17, 2008


Topics:  Applications Management | Business Integration | Business Process Automation Software | Business Process Management | Scalability Testing | Service Level Management | SOA

WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Configuration Management | Databases | IT Best Practices | IT Service Management | ITIL | Secure Content Management | Service Level Management

WEBCAST - Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Auditing (Finance) | Business Process Automation Software | Business Process Management | Compliance Software | IT Asset Management | IT Asset Management Software | Service Level Management | Vendors

WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: November 8, 2007 | Premiered: November 27, 2007


Topics:  Business IT Alignment | Change Management | Handheld Devices | IT Service Management | ITIL | Mobile Device Management | Service Level Management | Wireless Applications Software