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	Go Paperless sponsored by Cisco Systems, Inc. PODCAST - In this podcast discover how adopting a green business model can help save trees. Learn about a credit union that is going paperless to help create a more efficient, productive workforce Posted: August 28, 2008 \| Premiered: August 28, 2008 Topics: Accounting \| Billing Services \| Billing Systems \| Business Models \| Business Process Management \| Customer Self-Service \| Online Banking Services \| Online Bill Paying Services \| Productivity

	How to Provide World-Class Customer Service in Small and Midsized Businesses sponsored by Cisco Systems, Inc. WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers. Posted: February 22, 2008 \| Premiered: February 21, 2008 Topics: CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Customers

	How to Foster Innovation in Your Company, Part Two sponsored by Cisco Systems, Inc. WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition. Posted: February 22, 2008 \| Premiered: February 21, 2008 Topics: Competition \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Intellectual Property \| Marketing \| Sales

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