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How to Provide World-Class Customer Service in Small and Midsized Businesses
sponsored by Cisco Systems, Inc.

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008

Get This Now
Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers



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Special Report
Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
 sponsored by IBM

 Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

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