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Customer Data Integration
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	Top Five Things to Do to Prepare for an Oracle Upgrade sponsored by Oracle Corporation PODCAST - In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade. Posted: April 21, 2008 \| Premiered: April 21, 2008 Topics: Customer Data Integration \| Customer Data Management \| Customer Service \| Database Management \| Database Performance Management \| Databases \| Oracle (Product)

	Zero to Five: A Stepwise Progression for MDM and Data Governance sponsored by DataFlux Corporation WEBCAST - This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity. Posted: December 5, 2007 \| Premiered: December 5, 2007 Topics: Business Intelligence \| Compliance (Systems Operations) \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Service \| Data Governance \| Data Warehouses \| Master Data Management \| Metadata \| Program Management

	Data management briefing: CDI with Jill Dyche sponsored by Dun and Bradstreet PODCAST - Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche. Posted: March 16, 2007 \| Premiered: March 15, 2007 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Data Quality \| Data Warehouses

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Special Report

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM

Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

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