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	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

	Intelligent Call Handling - Optio Improves Customer Responsiveness sponsored by Cisco Systems, Inc. WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. Posted: February 22, 2008 \| Premiered: January 18, 2007 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Operational Support Systems \| Telephony Services \| Telephony Systems \| Voice Communications Software

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Special Report

Jobfox Stays ahead of Brisk Growth with Customer Self-Service
sponsored by Parature, Inc.

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