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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
PODCAST -
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted:
May 5, 2008 |
Premiered:
May 5, 2008
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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs
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PODCAST -
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
