WHITE PAPER -
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008
CASE STUDY -
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008
CASE STUDY -
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008
CASE STUDY -
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008
TRIAL SOFTWARE -
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: August 6, 2008 | Published: August 6, 2008
WEBCAST -
This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting.
Posted: April 15, 2008 | Premiered: April 15, 2008
SERVICE LISTING -
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
Posted: January 30, 2008 | Published: January 1, 2008
WHITE PAPER -
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
Posted: June 21, 2007 | Published: June 1, 2007
WHITE PAPER -
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007
WEBCAST -
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006
WHITE PAPER -
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: May 19, 2006 | Published: May 1, 2006
SEE: 
WHITE PAPER -
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
TRIAL SOFTWARE -
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
WEBCAST -
This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting.
