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Society for Information Management
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sponsored by CIO Decisions

JOURNAL ARTICLE - If your IT department fixes problems by breaking something new, it needs prescriptives like these to create better practices.
Posted: May 2, 2007 | Published: May 1, 2007

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Topics:  Change Management | IT Service Management | Service Level Management


sponsored by CIO Decisions

JOURNAL ARTICLE - Getting corporate communications right is simple but not easy. When in doubt, communicate more rather than less.
Posted: April 3, 2007 | Published: April 1, 2007

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Topics:  Business Communications | Customer Service


sponsored by CIO Decisions

JOURNAL ARTICLE - "No one gets fired for buying IBM" used to be an unofficial credo among Fortune 500 CIOs. But if you consider your peers in the midmarket, you'd probably have to flip that old saw on its side and say, "No one gets hired for buying IBM."
Posted: November 6, 2006 | Published: November 1, 2006

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Topics:  CIOs | SMBs




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