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	Defining Telepresence: How Can It Help Your Organization? sponsored by Polycom, Inc. WHITE PAPER - This whitepaper discusses how and why telepresence can play an important role in the new solutions mix. Posted: July 17, 2008 \| Published: September 1, 2007 Topics: Collaboration \| Interoperability \| Marketing \| ROI \| Vendors

	Enterprise Benefits of Real-time Contact Center Performance Management sponsored by Genesys WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. Posted: July 17, 2008 \| Published: April 3, 2008 Topics: Benefits \| Contact Centers \| Dashboards \| Enterprise \| Manufacturing \| Marketing \| Productivity \| Sales

	Video Telephony: Completing the Picture of Unified Communications Effectiveness sponsored by TANDBERG WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. Posted: July 15, 2008 \| Published: June 1, 2008 Topics: Collaboration \| CRM \| Domino \| Enterprise \| Instant Messaging \| Inventory Management \| IP Telephony \| Marketing \| Microsoft Exchange

	Benefits and Advantages of Recording and Archiving Calls sponsored by Teleformix WHITE PAPER - ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more. Posted: July 11, 2008 \| Published: October 1, 2006 Topics: Call Centers \| Health Care Industry \| Insurance Industry \| Marketing

	Network Security Checklist sponsored by Cisco Systems, Inc. TECHNICAL ARTICLE - Every SMB should have a written (and thoughtfully prepared) network-security plan in place. Posted: July 10, 2008 \| Published: January 1, 2005 Topics: Marketing \| Network Security \| Security Breach \| SMBs

	Advent Portfolio Exchange Demo sponsored by Advent Software, Inc. SOFTWARE DEMO - Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: CRM \| Marketing \| Portfolio Management (Finance)

	Product Demos - 3 Types of Demos That Will Kill the Sale sponsored by ZIGZAG Marketing, Inc. WHITE PAPER - There are three types of product demos that prolong the sales cycle, result in no decision, or flat out kill the deal, Feature Dump Demo, Show Up & Throw Up Demo, Spray & Pray Demo. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: Marketing \| Training \| Training and Educational Services

	SageCRM: Part of the Sage Accpac Extended Enterprise Suite sponsored by Sage Software, Inc. PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization. Posted: July 3, 2008 \| Published: July 1, 2008 Topics: CRM \| Customer Service \| ERP \| Marketing \| Sales Force Automation \| Web Services

	Solutions Marketing - The New Product Marketing sponsored by ZIGZAG Marketing, Inc. PRODUCT LITERATURE - This paper examines how IT companies can better align their marketing efforts. It highlights a framework that allows IT vendors to deliver the right products to the most lucrative markets and communicating value propositions in plain English. Posted: July 1, 2008 \| Published: June 1, 2007 Topics: B2B \| B2B Integration \| ERP \| ERP Software \| IT Spending \| Market Segments \| Marketing \| Marketing Information Systems \| Product Development

	Business Trends: A Strategic Overview-Featuring Gartner Content sponsored by Sophos Inc. WHITE PAPER - Sophos offers two distinct Network Access Control solutions which include comprehensive endpoint assessment, remediation and enforcement options, giving organizations control of managed, guest and unauthorized computers. Posted: July 1, 2008 \| Published: January 1, 2007 Topics: Access Control \| Data Security \| Email Security \| Endpoint Security \| LAN \| Marketing \| Network Security \| Security Policies \| Security Threats \| VPN

	When Hot's Not: Lead Scoring for Better Results sponsored by Vtrenz, Inc WHITE PAPER - This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score. Posted: June 26, 2008 \| Published: June 1, 2008 Topics: B2B \| Demographic Profiles \| Marketing \| Sales

	Show How Marketing Makes Money: A 5-Step Plan for Proving ROI sponsored by Vtrenz, Inc WHITE PAPER - This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable. Posted: June 26, 2008 \| Published: January 1, 2007 Topics: Lead Generation \| Marketing \| Metrics \| ROI

	Magic Quadrant for Data Quality Tools sponsored by DataFlux Corporation WHITE PAPER - Growth, innovation and volatility (via mergers and aquisitions) continue to shape the market for data quality tools. Posted: June 26, 2008 \| Published: June 4, 2008 Topics: Data Classification \| Data Quality \| Data Visualization \| Marketing \| Master Data Management

	Gartner's Magic Quadrant for Marketing Resource Management sponsored by Aprimo, Inc. WHITE PAPER - MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources. Posted: June 24, 2008 \| Published: June 1, 2008 Topics: Content Management \| Content Management Software \| CRM \| Customer Satisfaction \| Marketing \| Marketing Information Systems \| Sales and Marketing Software \| Sales Force Automation \| Software as a Service \| Workflow Software

	Streamlining Marketing Management and Processes, a Merrill Lynch Success Story sponsored by Aprimo, Inc. CASE STUDY - This 2002 case study details Merrill Lynch's GPC Marketing team that successfully implemented Aprimo's Planning & Financial Management solution to better manage their $100 million-plus marketing spend. Posted: June 24, 2008 \| Published: June 24, 2008 Topics: Banking Industry \| Financial Reporting \| Investments \| Marketing \| Marketing Information Systems \| Productivity \| Strategic Planning

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