Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

PRODUCT OVERVIEW - N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.
Posted: August 31, 2004 | Published: August 1, 2004


Topics:  Contact Management Software | Internet Chat | Lead Generation

PRESS RELEASE - InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.
Posted: June 6, 2004 | Published: November 12, 2003


Topics:  Customer Interaction Services | Customer Service | Email Management Software | Internet Chat | Sales Contact Management Software

PRESS RELEASE - InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.
Posted: June 6, 2004 | Published: January 27, 2004


Topics:  Customer Interaction Services | Internet Chat

PRESS RELEASE - SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.
Posted: November 9, 2003 | Published: November 1, 2003


Topics:  Call Center Software | Customer Service | Customer Support Software | Help Desk Software | Internet Chat