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	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	Thriving in an Economic Downturn sponsored by Avaya Inc. WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets. Posted: August 22, 2008 \| Published: August 22, 2008 Topics: Brand Loyalty \| Budgeting \| Contact Centers \| Cost Benefit Analysis \| Customer Loyalty \| IVR \| Web Conferencing Services

	Calculating the ROI of a SOA Project sponsored by Wipro Technologies WHITE PAPER - ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative. Posted: June 27, 2008 \| Published: January 1, 2007 Topics: Business Process Management \| Customer Service \| IVR \| ROI \| SOA

	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Posted: June 3, 2008 \| Published: April 1, 2008 Topics: Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Customer Service Best Practices \| IVR \| ROI \| Voice Recognition \| VoiceXML \| VoIP

	Success Story: Communications - AT&T sponsored by Genesys CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Posted: May 19, 2008 \| Published: May 1, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Workforce Management Software \| Contact Management \| CTI (Computer Telephony Integration) \| Data Services \| GPRS \| Human Resource Systems \| Interactive Voice Response \| IVR \| ROI \| Workforce Management Software

	Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Clients sponsored by DialResults PRODUCT OVERVIEW - IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. Posted: May 19, 2004 \| Published: May 19, 2004 Topics: Call Center Software \| IVR

	VoiceGenie: Enterprise Solutions sponsored by VoiceGenie Technologies Inc. BROCHURE - VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: May 18, 2004 \| Published: May 1, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	NeXusPoint sponsored by VoiceGenie Technologies Inc. DATA SHEET - NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	NeXusPoint™: Technical Specifications sponsored by VoiceGenie Technologies Inc. DATA SHEET - NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	GenieBuilder™: Graphical Application System to Quickly and Easily Build and Launch Next-Gen IVR Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET - GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: Application Deployment \| GUI \| IVR \| Software Development Tools \| VoiceXML

	GenieFactory™: Simplifying the Development and Deployment of Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET - GenieFactory™ from VoiceGenie provides organizations with an easy-to-use and economical way to develop, deploy and manage sophisticated speech applications. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: Application Deployment \| Integrated Development Environments \| IVR \| VoiceXML

	Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Client sponsored by IVR Results PRODUCT OVERVIEW - IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. Posted: March 30, 2004 \| Published: January 1, 2004 Topics: IVR

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