Business Intelligence Network - The Vision for BI and Beyond

TECHNICAL ARTICLE - A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  CRM Software | Customer Experience | Customer Relationship Management | Customer Service

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

WHITE PAPER - Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Contact Center Workforce Management | Contact Center Workforce Management Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Service Level Management

PRODUCT LITERATURE - SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  CRM | Customer Service | Sales and Marketing Software | Sales Force Automation | Sales Information Systems | Sales Order Management | Supply Chain Management

DATA SHEET - The MAS 500 is a powerful solution for Enterprise Resource Planning, if company is experiencing increased transaction volume, implementing the MAS 500 can streamline efforts and helps achieve a customer satisfaction.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  Customer Satisfaction | Customer Service | ERP | Manufacturing

PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
Posted: July 3, 2008 | Published: July 1, 2008


Topics:  CRM | Customer Service | ERP | Marketing | Sales Force Automation | Web Services

WHITE PAPER - This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Change Management | Customer Data Management Software | Customer Service | Customer Support Software | Engineering Services Industry | Software Development Life-Cycles

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Market Research | Sales | Sales and Marketing Software

DATA SHEET - The Risk Data Suite enables communications and utility providers to make better informed network management decisions to minimize service interruptions and plan for contingencies in the event of a disaster.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Systems | Crime | Customer Service | Data Collection | Managed Security Services | Network Infrastructure | Risk Assessment | Risk Management | Security Threats

WHITE PAPER - Organizations have increasingly turned to Network Access Control (NAC) technologies to deal with their shifting IT perimeters. Software-based NAC is proving superior to hardware-based solutions as it easily provides coverage for all endpoint devices.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Access Control | Customer Service | Endpoint Security | Network Security | Security Policies | Security Threats | Switching | WAN

WHITE PAPER - Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Contact Centers | Customer Service | Customer Service Best Practices | Surveys

WHITE PAPER - This paper discusses profiles a tool that enables the convergence of various systems across the supply chain and provides a simplistic but holistic view that will empower the Store Managers in proactive decision making.
Posted: June 27, 2008 | Published: June 26, 2008


Topics:  Customer Service | Retail Trade Industry | Supply Chain Integration | Supply Chain Management

WHITE PAPER - This article analyzes the impact of change in economic conditions on consumer purchase behaviour and its effect on retailers and consumer goods companies.
Posted: June 27, 2008 | Published: June 26, 2008


Topics:  Consumer Market | Customer Service | Retail Banking Services | Sales

WHITE PAPER - ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Business Process Management | Customer Service | IVR | ROI | SOA