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	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance sponsored by Infor WHITE PAPER - Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR). Posted: March 19, 2008 \| Published: January 1, 2007 Topics: Business Performance Management \| Business Performance Management Software \| Customer Self-Service \| Human Resources Services \| Payroll Software \| Productivity \| Time and Attendance Software \| Workforce Management Software

	Collaborative Reporting Architecture sponsored by Actuate Corporation WHITE PAPER - The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... Posted: January 7, 2008 \| Published: January 3, 2008 Topics: Customer Self-Service \| Database Management \| HTML \| PDF

	Cleared for Take-Off sponsored by CIO Decisions JOURNAL ARTICLE - Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub. Posted: November 13, 2006 \| Published: November 1, 2006 Topics: Airline Industry \| Customer Self-Service \| IT Infrastructure \| IT Systems \| Kiosks

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Special Report

Genesys Global Consumer Survey - 2007
sponsored by Genesys

This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

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