Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: May 20, 2008 | Published: May 19, 2008


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Management Software | CRM | Workforce

WHITE PAPER - Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
Posted: May 16, 2008 | Published: May 1, 2008


Topics:  Contact Management Software | CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Sales Force Automation

WEBCAST - This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: April 3, 2008 | Premiered: April 3, 2008


Topics:  Analytics | Call Center Software | Call Centers | Contact Center Workforce Management | Contact Management Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Customer Support Software | Speech Synthesizing Software

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

PRODUCT OVERVIEW - N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.
Posted: August 31, 2004 | Published: August 1, 2004


Topics:  Contact Management Software | Internet Chat | Lead Generation

PRODUCT OVERVIEW - Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools.
Posted: August 30, 2004 | Published: August 30, 2004


Topics:  Contact Management Software | Lotus Notes | Sales Force Automation

BROCHURE - Assentor Compliance works with Assentor Archive to create the leading intelligent message surveillance and archiving solution available in the market today.
Posted: July 14, 2004 | Published: July 13, 2004


Topics:  Contact Management Software | Email Management Software | Regulatory Compliance

PRODUCT OVERVIEW - Team Contacts provides a firm-wide contact list inside Outlook, that can be shared by all employees.
Posted: January 22, 2004 | Published: January 1, 2004


Topics:  Contact Management Software | Legal Applications Software