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	1-800-Outsource-Me sponsored by CIO Decisions JOURNAL ARTICLE - Hiring out the call center is an increasingly viable option for growing midmarket firms. Are you ready? Posted: December 5, 2006 \| Published: December 1, 2006 Topics: Call Center Services \| Contact Center Services \| Outsourcing

	Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center sponsored by Infor WHITE PAPER - Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. Posted: November 15, 2006 \| Published: November 1, 2006 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| Customer Service \| Sales Information Systems \| SOA

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