Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - This white paper examines the ten common misunderstandings about monitoring and offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  CMDB | Enterprise | Metrics

WHITE PAPER - This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provides a common sense approach to evaluating the direction in which your company is heading.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | ITIL | Mainframe Operating Systems | Purchasing | ROI

WHITE PAPER - The CMDB lays the groundwork for higher-level analytics, which further increases automation and efficiency.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | CMDB | ERP | ERP Software | SOA

WHITE PAPER - EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: July 8, 2008 | Published: June 1, 2008


Topics:  Best Practices | CMDB | Configuration Management | IT Management | IT Service Management | ITIL

BOOK - This guide examines IT processes and the steps organizations take to turn the dream of IT Process Automation into a much-anticipated reality. It also discusses how to increase IT effectiveness and efficiency through ITPA.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Best Practices | Change Management | CMDB | Data Centers | NAS | Network Configuration Management | Security | Software

WHITE PAPER - A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
Posted: May 19, 2008 | Published: April 1, 2008


Topics:  Business IT Alignment | Business Service Management | CIOs | CMDB | Configuration Management | Decision Support Systems | Enterprise Systems | IT Service Management | IT Services | Project Management | Risk Management | System Implementation

WHITE PAPER - Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
Posted: May 19, 2008 | Published: March 1, 2008


Topics:  Best Practices | Business IT Alignment | Business Service Management | CMDB | Configuration Management | CRM | Enterprise Systems | ERP | IT Service Management | Service Level Management

SOFTWARE LISTING - Integrated with Exstream's market-leading Dialogue for high-volume and on-demand enterprise document automation, Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing t...
Posted: April 24, 2008 | Published: April 25, 2008


Topics:  CMDB | Customer Service | Document Management | Enterprise | Systems Management

WHITE PAPER - ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Portfolio Management | Applications Management Services | Business IT Alignment | Capacity Management | CMDB | Financial Management | IT Service Management | ITIL | Quality of Service | SLA

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Posted: April 9, 2008 | Premiered: January 1, 2004


Topics:  Best Practices | Change Management | CMDB | Configuration Management | Contact Center Management | Infrastructure Management | IT Asset Management | IT Asset Management Software | Webcasts

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
Posted: April 9, 2008 | Premiered: November 28, 2007


Topics:  Business Process Management | CMDB | Configuration Management | ITIL | Software | Systems Integration | Systems Management

WEBCAST - Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Cost Benefit Analysis | Databases | Infrastructure Management | IT Asset Management | IT Asset Management Software | Quality Control

WHITE PAPER - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti...
Posted: March 31, 2008 | Published: January 1, 2007


Topics:  CMDB | CRM | Customer Satisfaction | Dashboards | Email | ERP | ITIL | SLA | White Papers | XML

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services.
Posted: February 13, 2008 | Published: August 27, 2007


Topics:  Business IT Alignment | Change Management | CMDB | Configuration Management | Configuration Management Database | Data Center Management | Data Centers | IT Service Management | ITIL | Load Balancing | Network Infrastructure | Productivity