Business Intelligence Network - The Vision for BI and Beyond

showing all

Business Intelligence Network Research Library

Software > Applications Software > Enterprise Applications Software >


Call Center Software
SEE: Related Topics

All

White Papers

Multimedia

IT Downloads

Products

Companies

Limit Results:

Sort by:

1 - 15 of 26 Matches

1 2 Next


	Retail 101: Juggling POS with Mobility, Call Centers, BI and Security sponsored by Hewlett-Packard Company WHITE PAPER - In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers. Posted: June 6, 2008 \| Published: June 5, 2008 Topics: Business Intelligence \| Call Center Software \| Call Centers \| Networking Hardware \| POS \| Remote Network Management \| Retail Trade Industry \| Risk Management

	Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? sponsored by Genesys WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. Posted: June 3, 2008 \| Published: January 1, 2006 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Predictive Performance Management \| Real-time Analytical Software \| ROI \| User Experience

	Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER - This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: May 27, 2008 \| Published: January 1, 2008 Topics: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

	Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: May 20, 2008 \| Published: March 1, 2007 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

	Success Story: Communications - AT&T sponsored by Genesys CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Posted: May 19, 2008 \| Published: May 1, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Workforce Management Software \| Contact Management \| CTI (Computer Telephony Integration) \| Data Services \| GPRS \| Human Resource Systems \| Interactive Voice Response \| IVR \| ROI \| Workforce Management Software

	SAP™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER - This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. Posted: May 9, 2008 \| Published: May 1, 2008 Topics: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Sales \| SAP (Product) \| User Experience

	Oracle Siebel Integration into the Contact Center Technical Integration Brief sponsored by AMC Technology WHITE PAPER - This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. Posted: May 9, 2008 \| Published: May 1, 2008 Topics: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| Sales \| User Experience

	Oracle PeopleSoft CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER - This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. Posted: May 9, 2008 \| Published: May 1, 2008 Topics: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| PeopleSoft (Product) \| Sales \| User Experience

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Real-time Analytical Software \| Sales

	Financial Giant Cuts Costs through Offshore Testing Services sponsored by Hexaware Technologies WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. Posted: April 10, 2008 \| Published: April 1, 2008 Topics: Applications Management \| Banking Industry \| Call Center Software \| Contact Center Software \| Customer Satisfaction \| Financial Industry Organizations \| Financial Services \| IT Outsourcing Services \| Offshore Outsourcing \| Testing

	Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Enterprise \| Training

	Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service sponsored by Verint Witness Actionable Solutions WHITE PAPER - Learn more about analytics in the contact center and how analytics forms part of an advanced workforce optimization solution that can impact areas beyond the contact center, including branch-office interactions and back-office operations. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Service \| User Experience \| Voice Recognition Software

	Top 10 Tips on Getting Started with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. Posted: April 3, 2008 \| Published: December 1, 2007 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control

	Speech Analytics - Best Practices and Customer Case Studies sponsored by Verint Witness Actionable Solutions WEBCAST - This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Posted: April 3, 2008 \| Premiered: April 3, 2008 Topics: Analytics \| Call Center Software \| Call Centers \| Contact Center Workforce Management \| Contact Management Software \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Speech Synthesizing Software

	IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience sponsored by Avaya Inc. WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. Posted: February 8, 2008 \| Published: February 8, 2008 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| Customer Loyalty \| High Availability \| Software Selection \| TCO \| User Experience

1 - 15 of 26 Matches

1 2 Next

Library Home \| Advertise with Us \| Product Library

Business Intelligence Network Research Library Copyright © 1998-2008 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
b-eye-network@bitpipe.com

Special Report

Retail 101: Juggling POS with Mobility, Call Centers, BI and Security
sponsored by Hewlett-Packard Company

In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.

Today's Top Reports