Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization???s contact center technology.
Posted: September 26, 2007 | Published: August 1, 2006


Topics:  Business Performance Management | Contact Center Management | Contact Center Software | Contact Centers | CRM Hosting | CTI (Computer Telephony Integration) | Oracle (Product) | Outsourcing | ROI

WHITE PAPER - CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople.
Posted: March 6, 2007 | Published: January 1, 2007


Topics:  Business Process Management | CRM | CRM Hosting | Sales Force Automation | Sales Information Systems | Vendor Selection

WHITE PAPER - Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business.
Posted: March 6, 2007 | Published: January 1, 2007


Topics:  Business Performance Management | CRM Analytics | CRM Best Practices | CRM Hosting | CRM Software | Marketing | Sales and Marketing Software | Sales Force Automation | Software as a Service

PRODUCT LITERATURE - Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
Posted: January 16, 2007 | Published: September 1, 2006


Topics:  CRM Best Practices | CRM Hosting | Sales Force Automation | Sales Information Systems | Software as a Service