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	Business Intelligence: The Definitive Guide for Midsize Organizations sponsored by SAP America Inc WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. Posted: June 9, 2008 \| Published: June 1, 2008 Topics: Business Intelligence \| Business Metrics \| Customer Satisfaction \| Dashboards \| Key Performance Indicators \| OLAP

	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	Building a Business Case for BPM sponsored by Metastorm WHITE PAPER - BPM projects often fail as managers are unable to create a business case and gain the funding necessary to launch the project. Read this white paper to discover a repeatable framework for developing a business case justification of BPM projects. Posted: July 10, 2007 \| Published: July 1, 2007 Topics: Business Metrics \| Business Process Management \| Business Process Management Software \| Cost Benefit Analysis \| Project Management \| ROI \| Simulation and Analysis Software

	7 Leading Applications of Business Intelligence Software sponsored by MicroStrategy Incorporated BOOK - This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. Posted: May 3, 2006 \| Published: December 31, 2005 Topics: Business Intelligence Software \| Business Metrics \| Business Performance Management \| CRM \| Data Mining \| Data Warehouses \| Financial Management \| Human Resources Management \| OLAP \| Product Management \| Reporting Software \| Sales \| Supply Chain Management \| Web Analytics \| Web Applications Software

	IntelliRADAR: Overview and Differentiators sponsored by Herald Logic PRODUCT OVERVIEW - IntelliRADAR is a breakthrough event driven Business Activity Monitoring system. Posted: April 4, 2004 \| Published: January 1, 2003 Topics: Business Activity Monitoring \| Business Metrics \| Business Performance Management Software \| Business Process Management \| Business Process Management Software \| Reporting Software

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Special Report

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.

Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

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