Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - Knowing the common reasons ERP implementations fall short and how to avoid them can save you valuable time and money and help make your project a success. This white paper presents the eight deadly sins associated with ERP system implementation and provides best practices for how to prevent them.
Posted: March 12, 2010 | Published: December 1, 2009


Topics:  Best Practices | Business Management | Change Management | ERP | ERP Software | IT Managers | ROI | Software Best Practices | Systems Implementation | Systems Management

DATA SHEET - Cloud computing represents a tidal shift in the way IT infrastructure operates, enabling greater agility and lower costs for companies of all sizes. Learn how RightScale delivers the power of the cloud, whether you need a fast on-ramp or support for complex deployments across multiple clouds.
Posted: March 10, 2010 | Published: March 10, 2010


Topics:  Application Deployment | Application Development | Applications Management | Best Practices | Cloud Computing | CMDB | Hosting Services | IT Infrastructure | IT Outsourcing Services | IT Services | Private cloud computing | Public cloud computing | Systems Management

ANALYST REPORT - This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: March 9, 2010 | Published: September 1, 2009


Topics:  Best Practices | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Self-Service Applications Software

ANALYST REPORT - The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: March 9, 2010 | Published: June 1, 2009


Topics:  Benchmark Testing | Best Practices | Call Center Management | Call Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | ERP | Metrics | Performance Testing | Productivity

PRESENTATION TRANSCRIPT - This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: March 8, 2010 | Published: March 5, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WEBCAST - This webinar focuses on how the RightScale Platform handles autoscaling with specific instructions and a live demo.
Posted: March 1, 2010 | Premiered: March 1, 2010


Topics:  Best Practices | Cloud Computing | Content Management Systems | Data Security | Fault Tolerance | Scalability Testing | Server Hardware | Server Management | Systems Management | Virtual Machine

WEBCAST - This webinar continues the exploration of how to manage deployments on the cloud. We demonstrate how much easier and more efficient it is to perform maintenance tasks on the cloud using the RightScale Cloud Management Platform, while staying in control through the entire process.
Posted: March 1, 2010 | Premiered: March 1, 2010


Topics:  Applications Software | Best Practices | Cloud Computing | Data Migration | Database Management | Server Management | Server Software | Software Upgrades

WHITE PAPER - This series of best practice papers explores application performance management (APM) with an eye towards problem and incident management, two of the core information technology infrastructure library (ITIL) processes facilitated by APM.
Posted: February 26, 2010 | Published: February 26, 2010


Topics:  Application Hosting | Application Life-Cycle Management | Application Performance Management | Applications Management | Best Practices | Cloud Computing | Data Center Management | ITIL | Network Management | Platform as a service

WEBCAST - See how pharmaceutical, insurance, and Web 2.0 companies are using grid computing to reduce costs and speed processing. You’ll learn how to set up a scalable compute array using RightScale's Grid Edition.
Posted: February 25, 2010 | Premiered: February 25, 2010


Topics:  Architectures | Best Practices | Cloud Computing | Configuration Management | Grid Computing | IT Outsourcing Services | Platform as a service | Scalability Testing | Web 2.0

WEBCAST - In this webinar, you will be introduced to the first business intelligence solution stack running on the cloud. This cutting-edge solution has been created by business intelligence industry leaders Jaspersoft, Talend and Vertica with the leader in cloud computing management, RightScale.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Application Deployment | Application Development | Best Practices | Business Intelligence | Business Intelligence Software | Cloud Computing | Data Integration | Data Quality | Data Warehouse Architectures | Database Management | High Availability

WEBCAST - In this webinar, RightScale and HyperStratus, a cloud computing consulting group, showed the significant advantages of using the cloud for development and testing. Discover how businesses are leveraging cloud computing to transform their dev and test processes.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Agile Manufacturing | Application Development | Application Development and Integration Services | Application Life-Cycle Management | Application Server Software | Best Practices | Cloud Computing | Data Quality | SOA | Software Testing

WEBCAST - In his presentation, John Van Siclen, the CEO of dynaTrace, will go through the challenges, best practices, and requirements surrounding Application Lifecycle Management.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Application Development | Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Applications Management Services | Applications Management Software | Best Practices | IT Management

PODCAST - In this expert podcast, Sheryl Kingstone, director of enterprise research for the Yankee Group, shares best practices for mobile CRM deployments, touching upon BlackBerry and iPhone, and focuses on customer-centric strategies involving mobile CRM.
Posted: February 23, 2010 | Premiered: February 23, 2010


Topics:  Application Development and Integration Services | Best Practices | CRM | CRM Best Practices | Field Force Automation | Handheld Devices | Mobile CRM | Mobile Device Management | Mobile Middleware | Mobile Workers | Sales Force Automation | Smart Phones

PODCAST - This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Best Practices | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | Customer Loyalty | Customer Satisfaction | Customer Service | Marketing | Surveys

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL