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	Web 2.0: Tips for Recruiting in a New Landscape sponsored by iCIMS WHITE PAPER - Web 2.0 is a tool that can leverage emerging social media and gain a competitive advantage in an increasingly competitive business world. Posted: July 17, 2008 \| Published: July 17, 2008 Topics: Best Practices \| CRM \| Podcasts \| RSS \| Search Engines \| Social Networking

	PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience sponsored by SAP America Inc PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. Posted: July 15, 2008 \| Premiered: July 15, 2008 Topics: Business Process Management \| Business Process Management Software \| Collaboration \| CRM \| CRM Software \| Productivity \| SAP (Product) \| User Experience

	Video Telephony: Completing the Picture of Unified Communications Effectiveness sponsored by TANDBERG WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. Posted: July 15, 2008 \| Published: June 1, 2008 Topics: Collaboration \| CRM \| Domino \| Enterprise \| Instant Messaging \| Inventory Management \| IP Telephony \| Marketing \| Microsoft Exchange

	The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager sponsored by Teleformix WHITE PAPER - ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: CRM \| IP Telephony \| VLAN

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch sponsored by Teleformix DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: CRM \| Security \| SOA \| Web Services

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: CRM \| Security \| SOA \| Web Services

	The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions sponsored by Teleformix WHITE PAPER - Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: CRM \| Ethernet Networks \| Telephony Services \| VLAN \| VoIP

	Advent Portfolio Exchange Demo sponsored by Advent Software, Inc. SOFTWARE DEMO - Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: CRM \| Marketing \| Portfolio Management (Finance)

	2007 Asset Management Operations and Compensation Survey sponsored by Advent Software, Inc. WHITE PAPER - This 27-page Executive Summary, which presents key findings and statistical data in 30 figures, is divided into two sections: Operations & Technology and Compensation. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: CRM \| Outsourcing \| Strategic Planning

	Six Secrets for Effectively Managing a Customer Support Organization sponsored by EnterpriseWizard Inc. WHITE PAPER - Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them. Posted: July 10, 2008 \| Published: July 10, 2008 Topics: Contact Center Workforce Management \| Contact Center Workforce Management Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Service Level Management

	Product Management - Multi-Product Paralysis: 3 Early Warning Signs sponsored by ZIGZAG Marketing, Inc. WHITE PAPER - As the high technology market continues its torrid pace of consolidation, many companies struggle to manage the mishmash of products, processes, cultures, geographies and priorities. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: CRM \| Data Security \| Product Management

	Enabling the Agile Enterprise Through Corporate Performance Management sponsored by PricewaterhouseCoopers WEBCAST - Learn how Corporate Performance Management, CPM, brings together these processes and technologies into a unified system and way of managing that is more powerful than its individual parts. Posted: July 10, 2008 \| Premiered: July 16, 2008 Topics: Business Activity Monitoring \| Business Performance Management \| Business Performance Management Software \| CRM \| Dashboards \| Data Integration \| Personalization

	Datex Corporation & Best Software SLX: Saleslogix 6.2 for Customer Relationship Management sponsored by Datex Corporation PRODUCT LITERATURE - SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses. Posted: July 8, 2008 \| Published: July 8, 2008 Topics: CRM \| Customer Service \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems \| Sales Order Management \| Supply Chain Management

	Achieving Management Excellence: The Next Boardroom Discussion sponsored by Oracle Corporation VIDEOCAST - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM). Posted: July 7, 2008 \| Premiered: July 16, 2008 Topics: Business Intelligence Software \| Business Performance Management \| Business Process Management \| CRM \| Database Management \| ERP \| ERP Software \| Oracle (Product)

	Business Performance: Getting in Gear sponsored by Oracle Corporation WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. Posted: July 7, 2008 \| Premiered: July 16, 2008 Topics: Business Intelligence \| Business Performance Management Software \| CRM \| Customer Data Management \| Data Management Software \| Information Management Software \| Knowledge Management \| Market Research

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