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	Salesforce.com™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...	sponsored by AMC Technology

	SAP™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Oracle Siebel Integration into the Contact Center Technical Integration Brief WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Microsoft Dynamics™ CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...	sponsored by AMC Technology

	Oracle PeopleSoft CRM Integration into the Contact Center WHITE PAPER: Posted: May 9, 2008 \| Published: May 1, 2008 This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.	sponsored by AMC Technology

	Informatica Data Migration Guidebook: Research, Best Practices and ROI WHITE PAPER: Posted: May 9, 2008 \| Published: January 1, 2008 This guidebook is designed to help companies identify and understand the benefits of using Informatica for data migration and ways to maximize those benefits.	sponsored by Informatica

	Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks WHITE PAPER: Posted: May 9, 2008 \| Published: January 1, 2007 The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.	sponsored by Vision Solutions

	IBM pureXML for SOA: Unlocking the Business Value of Information WHITE PAPER: Posted: May 9, 2008 \| Published: June 1, 2007 XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system.	sponsored by IBM

	Microsoft Dynamics CRM Online Webcast WEBCAST: Posted: May 7, 2008 \| When: May 1, 2008 Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?	sponsored by Microsoft

	ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era WHITE PAPER: Posted: May 5, 2008 \| Published: April 1, 2008 No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based.	sponsored by Brocade Communications Systems, Inc.

	Boost Profits by Tying CRM to Business Processes through Customer Communication Management WHITE PAPER: Posted: May 5, 2008 \| Published: January 1, 2005 At the heart of CRM is a set of activities that come under the heading "customer communications." These activities include everything from billing to direct mail marketing to e-marketing to electronic bill presentment and payment (EBPP) to...	sponsored by Pitney Bowes Group 1 Software

	The Case for CRM on IBM i WHITE PAPER: Posted: May 1, 2008 \| Published: May 1, 2008 IBM i and its predecessor systems have always been touchstones for system reliability, availability, serviceability and low total cost of ownership.	sponsored by Touchtone Corporation

	DebtXs: Empowering Consumers with Honorable Alternatives to Bancruptcy CASE STUDY: Posted: April 28, 2008 \| Published: April 28, 2008 In this case study, learn how one company easily integrated an e-signature service into its existing CRM system. Explore how to improve your customer conversion rate and reduce spending on paper-based processes.	sponsored by DocuSign, Inc.

	Burton Take 5: REST: What Is Everyone Talking About? PRESENTATION: Posted: April 25, 2008 \| Published: August 15, 2007 REST is an abstract, it is not a protocol, it is not a specification but REST is an architectural style for distributed systems.	sponsored by Burton Group

	CS-ENTERPRISE--Complete Enterprise Configuration Management System SOFTWARE LISTING: Posted: April 25, 2008 \| Published: April 1, 2008 Designed for make/engineer-to-order manufacturers of complex products or services in the financial, mortgage, or consumer durable industries, CS-ENTERPRISE is a comprehensive configuration solution. It addresses all of your busi...	sponsored by Configuration Solutions

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