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Business Intelligence Network Research Library

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Parature, Inc.

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	Parature Customer Service™ Software sponsored by Parature, Inc. SOFTWARE LISTING - Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs. Posted: September 3, 2008 \| Published: August 29, 2008 Topics: Customer Service

	Jobfox Stays ahead of Brisk Growth with Customer Self-Service sponsored by Parature, Inc. CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Self-Service \| Customer Service \| Email \| Software as a Service

	TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software sponsored by Parature, Inc. CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Satisfaction \| Customer Service \| Software

	10 Reasons to Get Your Support Software as a Service sponsored by Parature, Inc. WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model. Posted: May 10, 2008 \| Published: January 1, 2007 Topics: Budgeting \| Business Process Automation \| CRM Software \| High Availability \| ROI \| Security \| SMBs \| Software as a Service \| Software Implementation \| Software Upgrades

	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature sponsored by Parature, Inc. CASE STUDY - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: February 25, 2008 \| Published: January 1, 2006 Topics: Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software

	The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them sponsored by Parature, Inc. WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them. Posted: February 25, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Metrics


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