Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  CRM | Customer Data Management | Customer Service Best Practices | Lead Generation | Sales

WHITE PAPER - One of the roles of a good CRM is to enable more productive interactions with customers.
Posted: June 10, 2008 | Published: May 1, 2008


Topics:  CRM | Data Integration | Database Management | ERP | Productivity | Sales

WHITE PAPER - Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
Posted: May 16, 2008 | Published: May 1, 2008


Topics:  Contact Management Software | CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Sales Force Automation

WHITE PAPER - This paper examines the options you have when picking a CRM application. It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users.
Posted: May 1, 2008 | Published: May 1, 2008


Topics:  CRM | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Data Quality | Reliability | Sales | Total Cost of Ownership

PRODUCT OVERVIEW - Wintouch eCRM is an enterprise-wide customer service, sales force and marketing automation software suite for the AS/400 - iSeries platform.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | System i | Web to Host Connectivity Software

PRESS RELEASE - Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced that Wintouch eCRM 6.0 is now accessible using Mac OS X.
Posted: April 18, 2004 | Published: January 1, 2004


Topics:  CRM Software | Customer Service | Mac OS | Sales and Marketing Software | Sales Force Automation | Web to Host Connectivity Software

PRODUCT OVERVIEW - Wintouch eCRM is an enterprise-wide customer service, sales force automation and marketing automation solution. Small and midsize companies need a way to improve sales performance, customer satisfaction and marketing results and Wintouch eCRM can deliver.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | SMBs | Web to Host Connectivity Software

PRODUCT OVERVIEW - Wintouch Online CRM is a Customer Relationship Management, Customer service, Sales Force Automation and Marketing Automation solution, available over the Internet on an Application Service Provider (ASP) basis, or simply put, a monthly rental by the user.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  Application Hosting | CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | Web to Host Connectivity Software

PRESS RELEASE - Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced the release of Version 6.0 of Wintouch eCRM.
Posted: April 18, 2004 | Published: October 15, 2003


Topics:  CRM Software | Midrange Server Hardware | Web to Host Connectivity Software