Business Intelligence Network - The Vision for BI and Beyond

WHITE PAPER - This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Services Industry | Information Management | Reporting Software

ANALYST REPORT - The investment management business in 2009 will be dominated by the ramifications of the events of 2008. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Process Automation | Business Process Management | Business Processes | Financial Services Industry | Investments | ITIL | Risk Management | Strategic Planning

WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: May 7, 2009 | Published: May 5, 2009


Topics:  Banking Software | Business Process Management | CRM | Customer Data Management | Customer Self-Service | Customer Service | Financial Services Industry | Online Banking Services | SOA