Business Intelligence Network - The Vision for BI and Beyond

EBOOK - Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | Applications Management | Business Intelligence | Business Process Automation | Business Process Management | Change Management | Configuration Management

SCREENCAST - Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | IT Infrastructure | IT Management | ITIL

ANALYST BRIEF - As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management

WHITE PAPER - This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
Posted: August 20, 2009 | Published: August 20, 2009


Topics:  CIOs | CMDB | Configuration Management | Data Centers | Database Management | IT Infrastructure | IT Management | ITIL

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WHITE PAPER - Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Capacity Planning | Change Management | Compliance (Systems Operations) | Configuration Management | High Availability | High Performance Computing | Server Consolidation | Server Virtualization | Server Virtualization Software | Storage Capacity | Storage Consolidation | Storage Virtualization | VMware | VMware Server