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CTI (Computer Telephony Integration) sponsored by Genesys


Reports on CTI (Computer Telephony Integration) published by Genesys

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 MORE GENERAL: Systems Integration

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sponsored by Genesys

CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008

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Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

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