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Business Intelligence Network Research Library

Contact Center Management sponsored by Verint Witness Actionable Solutions


Reports on Contact Center Management published by Verint Witness Actionable Solutions

Related Topics

MORE GENERAL: Systems Management

MORE SPECIFIC: Contact Center Workforce Management


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	Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service sponsored by Verint Witness Actionable Solutions WHITE PAPER - Learn more about analytics in the contact center and how analytics forms part of an advanced workforce optimization solution that can impact areas beyond the contact center, including branch-office interactions and back-office operations. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Service \| User Experience \| Voice Recognition Software

	Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Enterprise \| Training


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