Business Intelligence Network - The Vision for BI and Beyond

Businesses need IT service providers to deliver greater business value through more robust, best-in-class, industrial strength infrastructure management processes--essentially immediately. By incorporating lessons learned and avoiding the pitfalls from BPR and ERP, we see a higher probability of success and value enablement by embracing the IT infrastructure counterparts-- Business Service Management (BSM) and IT Service Management (ITSM). Managing IT infrastructure should be viewed as just another closed-loop business process. The basic tenets of integrating processes, simulating outcomes through modeling, and rapidly deploying repeatable and measurable infrastructure management processes, hold very true to those value drivers from BPR.

By incorporating BPR lessons learned, such as the importance of people and processes to drive change, and leveraging evolving flex-sourcing strategies and new variable delivery methods, IT executives who embrace the next wave will have greater success at lowering IT costs, benefiting from innovation and driving greater business value from their IT infrastructure for long-term competitive advantage. As this paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.