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Service Modeling: The Foundation of Services Operations Transformation
sponsored by Alcatel-Lucent
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Posted:
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10 Sep 2007
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Published:
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01 May 2007
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Format:
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PDF
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Length:
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24
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
In today's extremely competitive market, service providers are looking for strategies that enable them to transform their operations to support movement to a service delivery business paradigm, mechanisms for rolling out complex and intertwined services (IPVideo, VoIP, etc.), and achieving differentiation in terms of their customers' perception of quality. Service providers are adopting a renewed focus on customer experience as the best way to achieve these goals: to measure the success of the products (end user services) they are selling to their customers. Thus, Detailed Service Models have become the blueprints required to build Service-Oriented Operations.
Read this white paper to learn how:
- Service modeling is a key component of evolving to service-oriented operations
- The appropriate use of service modeling at various stages of the service and network development life cycle
- The multiple benefits of the service modeling process
- A best practice approach for modeling based on standards and real-world experience
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Author
Jim Davenport
Operations Consultant for OSS/BSS Integration
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Alcatel?Lucent
Jim Davenport is currently a lead consultant in the Operations Transformation Consulting team within Alcatel-Lucent’s Professional Services organization. He has more than 12 years experience in the service assurance discipline of the telecommunications industry with AT&T Bell Labs, Lucent Technologies, and Alcatel-Lucent. Over the last several years, Jim has been focused on service modeling projects with Service Providers within the North American region to assist them with the move to Service-Oriented Operations.
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BROWSE RELATED
RESOURCES
Application Development | Application Integration | QOS | SOA | SOA Governance | Telecommunications Industry | Telecommunications Networks | Triple Play Services
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View All Resources
sponsored by Alcatel-Lucent
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